Question 1

What is Genezio?

Accepted Answer

Genezio is an AI brand visibility platform that helps you monitor, analyze, and optimize how AI models like ChatGPT, Claude, and Perplexity represent your brand in conversations. We track thousands of AI conversations to give you actionable insights.

Question 2

How does Genezio track AI conversations?

Accepted Answer

Genezio monitors AI models in real-time by analyzing how they respond to queries related to your brand, products, and industry. We track both single and multi-turn conversations to understand the full context of how your brand is being represented.

Question 3

What AI models does Genezio monitor?

Accepted Answer

We monitor major AI models including ChatGPT, Claude, Perplexity, Gemini, and other leading conversational AI platforms. The number of models you can monitor depends on your plan.

Question 4

How does Enterprise pricing work?

Accepted Answer

Genezio is offered as a custom Enterprise plan tailored to your needs. Pricing is built around the answer engines, markets, languages, and conversation volume you want to track. Book a demo and our team will put together a quote that fits your brand.

Question 5

Can I adjust my plan later?

Accepted Answer

Yes. Your Enterprise plan is fully flexible — you can scale engines, markets, personas, and volume up or down at any time. Just talk to your dedicated account manager and we'll adjust your plan.

Question 6

How do I get started?

Accepted Answer

Book a demo with our team and we'll set you up with a custom evaluation of the platform. You can also run a free brand scan to instantly see your AI visibility scores, citations, and top AI keywords.

Question 7

What are multi-turn conversations?

Accepted Answer

Multi-turn conversations are extended dialogues where users ask follow-up questions. Genezio tracks these to understand how your brand is discussed in deeper, more complex interactions with AI models.

Question 8

What kind of support do you provide?

Accepted Answer

All plans include email support with 24-hour response time. Enterprise customers get dedicated Slack support, a dedicated account manager, and priority assistance.

Question 9

Do you offer plans for marketing agencies?

Accepted Answer

Yes! We have specialized plans for marketing agencies that manage multiple brands. You can learn more about our agency-specific features on our dedicated agencies page at genezio.com/agencies/.

Question 10

How many brands can I monitor?

Accepted Answer

The agency plan includes 3 brands. You can add more brands as needed with our flexible add-ons. Each additional brand includes full monitoring, AI tracking, and insights.

Question 11

Can I manage multiple clients?

Accepted Answer

Yes! The agency plan includes workspace management specifically designed for multi-client operations. You can organize brands by client, set permissions, and generate client-specific reports.

Question 12

What AI engines do you track?

Accepted Answer

The agency plan tracks 2 AI engines (e.g., ChatGPT, Perplexity, Google AI Mode). You can add more engines with our enterprise add-ons to get comprehensive coverage across all major LLMs.

Question 13

How does the free brand scan work?

Accepted Answer

Enter any brand name to instantly see visibility scores, citations, top AI keywords, and actionable recommendations. Free as part of the 7-day trial and takes less than 10 minutes.

Question 14

Can I white-label reports for clients?

Accepted Answer

Yes! Enterprise add-ons include white-label reporting, custom branding, and client-ready dashboards. Perfect for agencies that want to present insights under their own brand.

Question 15

What support do agencies get?

Accepted Answer

Agency plans include email and Slack support. Enterprise customers get a dedicated success manager, priority support, and regular strategy calls.

Question 16

Where can I learn more about Genezio for Agencies?

Accepted Answer

You can find detailed information about our specialized features, case studies, and solutions for agencies on our dedicated agencies page at genezio.com/agencies/.

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